Last Updated: 25 November 2025

Extra Mile Car Mechanics (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, contact us, or use our automotive services.

By using our website or engaging our services, you agree to the practices outlined in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information when you:

Book a service
Request a quote or ask a question
Submit a contact form
Purchase a service
Communicate with us directly

This may include:

Your name
Phone number
Email address
Vehicle details
Service requirements
Payment information (processed securely via third-party providers)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Cookie and tracking data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your personal information to:

Process bookings and service requests
Contact you with updates or reminders
Provide WINZ quotes
Prepare insurance repair assessments
Improve our website and services
Maintain accurate service and payment records
Meet legal and regulatory requirements

We do not sell or trade your information.

3. Sharing Your Information

We may share your information with:

Insurance providers (when handling claims or repairs)
WINZ (only when you request a WINZ quote)
Payment processors
Parts suppliers
Regulatory authorities (when required by law)

All third parties must handle your information securely and responsibly.

4. Data Security

We take reasonable steps to protect your information through:

Secure hosting systems
Restricted staff access
Encrypted communication where applicable
Regular maintenance and monitoring

While we aim to protect your data, no online transmission is completely secure.

5. Cookies & Tracking Technologies

Our website may use cookies to:

Improve loading speed
Remember user preferences
Analyse website traffic
Provide personalised content

You may disable cookies in your browser settings, but certain features may not function correctly.

6. Your Rights

You have the right to:

Request access to the personal information we hold
Ask for corrections to inaccurate information
Request deletion where legally possible
Ask how your data is being used

To exercise your rights, contact us using the details below.

7. Data Retention

We retain personal information only as long as necessary to:

Provide services
Maintain legal, financial, or operational records
Comply with regulatory obligations

After this period, information is securely deleted or anonymised.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content, privacy practices, or security. We encourage you to review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy when necessary. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or wish to access or update your personal information, please contact us:

Extra Mile Car Mechanics
📍 13B Binsted Road, New Lynn, Auckland 0600
📞 027 286 6864
✉️ admin@extramilecarmechanics.co.nz